privacy policy

This Privacy Policy explains how OVA Performance LLC (“OVA Performance,” “Company,” “we,” “us,” or “our”) collects, uses, protects, and handles information obtained from customers and visitors who access or use our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with our brand.

OVA Performance LLC is a Wyoming limited liability company located at 30 N Q Street, Sheridan, Wyoming, United States. Our contact email is support@ovaperformances.com.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

OVA Performance may collect information that you voluntarily provide when interacting with our website, purchasing products, contacting our team, or otherwise engaging with our services.

Personal and contact information. Depending on how you interact with us, we may collect:

• —Full name
• —Email address
• —Telephone number
• —Shipping address
• —Billing address
• —Country or region
• —Other contact information voluntarily provided by you

Order information. When you place an order we may collect the information necessary to process and fulfill your purchase: products purchased, product size and variation, order number, order date, purchase amount, shipping and billing information, delivery information, order status, return or refund information, and customer service communications related to your order.

Payment information. Payments made through our website may be processed by third-party payment processors. OVA Performance does not generally store complete credit card numbers, security codes, or other complete payment credentials on its own systems. Payment processors may independently collect and process payment information according to their own privacy policies and security practices.

Communications. If you contact us by email, contact form, social media, or another channel, we may retain the information you provide, including your name, email address, contact information, order information, the contents of your message, and information necessary to respond to your request.

Technical information. When you visit our website, certain information may be collected automatically through standard web technologies: IP address, browser type, device type, operating system, general location derived from your IP address, pages visited, date and time of access, referring website, website interactions, and technical information necessary for security and functionality.

OVA Performance may use cookies and similar technologies to operate and improve our website — to maintain functionality, remember preferences, keep items in shopping carts, understand traffic, improve performance, analyze usage, maintain security, and measure marketing performance.

Some third-party services used on our website may also use cookies or similar technologies. You may be able to manage or disable cookies through your browser settings, though disabling certain cookies may affect the functionality of portions of the website.

OVA Performance may use collected information for legitimate business and operational purposes, including: processing orders, confirming purchases, processing payments, shipping products, providing delivery updates, providing customer service, responding to inquiries, processing eligible refunds, investigating damaged or undelivered orders, communicating about your purchases, sending transactional communications, sending marketing communications when permitted, improving our website and products and services, understanding customer interactions, detecting fraudulent or unauthorized transactions, preventing abuse, protecting our website and systems, maintaining business records, complying with legal obligations, enforcing our agreements and policies, and protecting our rights and property.

We do not use personal information for purposes that are materially unrelated to those described in this Privacy Policy without providing appropriate notice where required by applicable law.

OVA Performance LLC does not sell, rent, or lease your personal information to third parties for their own independent marketing purposes. We do not operate a business based on selling customer databases or personal information.

We may, however, share limited information with service providers when necessary to operate our business, fulfill your order, process your payment, provide customer support, maintain our website, or comply with legal obligations.

Your information may be shared with carefully selected third-party service providers when necessary for legitimate business purposes. These may include payment processors, shipping and delivery companies, order fulfillment providers, website hosting providers, e-commerce platforms, email service providers, customer service platforms, fraud prevention providers, analytics providers, technology providers, professional advisors, and legal service providers.

For example, when you place an order, we may need to provide your name, shipping address, email address, and order information to a shipping or fulfillment provider so that your purchase can be delivered.

We do not authorize service providers to use your personal information for purposes unrelated to the services they provide to OVA Performance, except where otherwise permitted or required by law.

OVA Performance may disclose personal information when we reasonably believe that disclosure is necessary to comply with applicable laws, respond to lawful governmental requests, comply with subpoenas or court orders, participate in legal proceedings, protect our legal rights and property, investigate fraud or security incidents, prevent illegal activity, protect the safety of our customers or others, or enforce our Terms & Conditions.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

OVA Performance takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to complete transactions, provide customer service, maintain business records, process refunds, resolve disputes, prevent fraud, enforce agreements, and comply with legal, accounting, tax, or regulatory requirements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

If you voluntarily subscribe to communications from OVA Performance, we may use your contact information to send product and collection announcements, promotions, special offers, brand announcements, events, and other marketing communications.

You may unsubscribe at any time using the unsubscribe mechanism in the applicable communication or by contacting support@ovaperformances.com.

Opting out of marketing does not prevent us from sending transactional or service-related communications, including order confirmations, shipping updates, delivery information, customer service responses, and other communications necessary to complete or manage a transaction.

Our website and services are not directed toward children in circumstances where collection of their personal information would violate applicable law. OVA Performance does not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact support@ovaperformances.com.

Our website may contain links, integrations, or connections to third-party websites, platforms, payment services, social media platforms, shipping services, or other external services. OVA Performance is not responsible for the privacy practices, security, content, or policies of third-party services. We encourage you to review the applicable privacy policies before providing information to third-party services.

OVA Performance is based in the United States. If you access our website from outside the United States, you acknowledge that your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate. Privacy laws may differ between jurisdictions.

Depending on your location and applicable law, you may have certain rights regarding your personal information. Where legally applicable, these may include requesting access to personal information we maintain about you, requesting correction of inaccurate information, requesting deletion of certain personal information, requesting information regarding our collection and use of personal information, opting out of certain marketing communications, and exercising other rights provided by applicable privacy laws. Certain rights may be subject to legal exceptions or limitations.

To submit a privacy-related request, contact support@ovaperformances.com. We may take reasonable steps to verify requests before providing access to or modifying personal information.

OVA Performance may update this Privacy Policy from time to time. When changes are made, we may update the “Last updated” date at the top of this Privacy Policy. Your continued use of our website following the effective date of an updated Privacy Policy constitutes acceptance of the updated policy to the extent permitted by applicable law.

OVA Performance LLC, 30 N Q Street, Sheridan, Wyoming, United States. Email: support@ovaperformances.com.