Question 1

Where are orders shipped from?

Accepted Answer

All OVA Performance orders are processed and shipped from our fulfillment operations in the United States and Honduras.

Question 2

Which countries do you ship to?

Accepted Answer

We currently ship to Honduras, the United States, and Canada. Checkout prices in the local currency of each of these countries.

Question 3

How long will my order take to arrive?

Accepted Answer

Shipments within Honduras usually take between 2–5 business days. For international orders, the estimated time is 7–14 business days.

Question 4

How do I track my order?

Accepted Answer

When your order is shipped, if the carrier provides tracking, you’ll receive an email with the tracking information. The same tracking also appears in your account under Orders.

Question 5

What happens if my order is delayed?

Accepted Answer

Shipping times are estimates and can be affected by weather, demand, customs, or logistics. If you notice a significant delay, email us at support@ovaperformances.com.

Question 6

How do I return my items?

Accepted Answer

Email us at support@ovaperformances.com with your order number, full name, reason for the return, and photos of the product. We only accept returns for defective or incorrect products within 7 calendar days from the delivery date.

Question 7

What is your returns policy?

Accepted Answer

We only accept returns for defective or incorrect products within 7 calendar days from the delivery date.

Question 8

I’ve received my order but it’s wrong

Accepted Answer

Contact us within the first 7 days after delivery with clear photos of the product and packaging, and we will make it right.

Question 9

I still haven’t received my refund

Accepted Answer

Once we receive and inspect the returned product, a refund may take 5–10 business days depending on your bank.

Question 10

Do you accept size exchanges or returns for change of mind?

Accepted Answer

We currently do not process size exchanges or returns for change of mind — only defective or incorrect products.

Question 11

What payment methods do you accept?

Accepted Answer

We accept selected credit and debit cards, plus other methods available at checkout depending on your country.

Question 12

In which currency will I be charged?

Accepted Answer

You’ll be charged in the currency shown at checkout. Your bank may apply conversion fees.

Question 13

My payment was declined, what can I do?

Accepted Answer

Verify your details, make sure online purchases are enabled on your card, and that you have sufficient funds. Try another method if needed.

Question 14

How do I apply a discount code?

Accepted Answer

Enter your code in the designated field at checkout before completing your purchase.

Question 15

Can I use more than one discount code on the same order?

Accepted Answer

Only one discount code can be applied per order unless otherwise specified in a particular promotion.

Question 16

How do I choose the right size?

Accepted Answer

Check our size guide, available on each product page.

Question 17

What materials are OVA Performance garments made from?

Accepted Answer

We use some of the highest-quality performance fabrics available, built with the best fabric technology for support, stretch, recovery and a soft feel against the skin. Our blends are nylon, spandex, cotton and polyester, chosen style by style for how each piece is meant to move.

Question 18

How should I care for my pieces so they last longer?

Accepted Answer

Wash on a gentle cycle with cold water and similar colours, avoid fabric softeners, do not iron directly over logos or prints, and air-dry.

Question 19

Do you restock sold-out items?

Accepted Answer

Some pieces are restocked based on demand, but many collections are limited-run.

Question 20

Are the product colours exactly as shown on screen?

Accepted Answer

We strive for accurate colours, but tones may vary slightly depending on your screen settings.

Question 21

Do I need to create an account to place an order?

Accepted Answer

You don’t need a traditional account with a password. You can check out as a guest or log in using your email.

Question 22

How do I log in if you don’t use passwords?

Accepted Answer

Enter your email on the sign-in page and you’ll receive a secure one-time code.

Question 23

I didn’t receive my access code

Accepted Answer

Check your spam, junk or promotions folders. If it isn’t there, request a new code.

Question 24

Do I need to remember any password?

Accepted Answer

No. We use passwordless access via codes sent to your email.

Question 25

Can I change the email I use to sign in?

Accepted Answer

You can use any valid email to sign in. To update the email tied to previous orders, contact us at support@ovaperformances.com.

Question 26

How can I change the language, currency, or delivery country?

Accepted Answer

You can update the language, currency, and delivery country using the selector available in the footer of the website.

Question 27

Where is OVA Performance based?

Accepted Answer

OVA Performance is a United States-based brand and currently operates online.

Question 28

Do you have a physical store?

Accepted Answer

Currently we do not have a physical store. All purchases are made through our official website.

Question 29

How can I contact you?

Accepted Answer

Write to us at our official email: support@ovaperformances.com.

Question 30

When do items restock?

Accepted Answer

We work with limited-stock collections. Some items restock, but not all come back.

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